• Returned Products must be returned in a single solution, within 14 days from the delivery date
• The Customer's communication of the desire to make a return must take place via a specific online form.
• Returned products must be returned in their entirety, in normal condition, including boxes, envelopes and packaging of all kinds, with the exception of the shipping package. The possibility of returning only some parts or components of the same remains excluded, even in the case of kits, sets, multipacks or coordinated items.
• Returned Products must not have been used, worn, washed, soiled or damaged and must not show signs of use.
• Returned Products must be returned packaged as they were shipped, complete with all accessories, labels and packaging.
• Pack : items that are part of a pack of 3, 6 or more pieces cannot be returned separately.
• Special packaging and additional accessories : items accompanied by special packaging (fabric bags, special boxes, etc.) or additional accessories must be returned together with them and in their original conditions.
Delivery costs for returning products will be borne by the customer. These costs will be deducted from the amount to be refunded.
Jadea will not be responsible for refunds or compensation relating to returned products shipped by the customer but which have never been received by the relevant warehouse due to loss, theft or damage that is not attributable to the seller.