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Jadea offers you the possibility to place an order without having previously registered.

You will simply have to provide the fundamental data for the purchase (personal data, shipping address and payment data).

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If you wish to cancel your Jadea account and delete your personal data, you can do so by contacting customer support.

You will be able to access and modify your personal data, your email and your password in your account .

If, however, you wish to recover your password , when logging in select the “ Forgot your password?” option. ” Once you provide your email address, you will receive an email allowing you to reset it.

If you did not receive the email to reset your password, make sure the email address you provided is correct. We also recommend that you check your spam folder. If your email is not present in any folder, contact us and we will help you.

With the Favorites option you can store the articles you like most so you can find them easily. Marking an item as favorite does not imply reservation.

Every time you click "Add to Wish List", which you will find on the product page, that item will be added to your favorites.

You can delete items from your wishlist at any time.

To access the wish list, you must first log in to your Jadea account and then simply click on the heart icon at the top right of the navigation menu.

Remember : you can only use the Favorites option if you are a registered customer.

In your Account you will be able to see all the purchases made and possibly repurchase your favorite items.

Below we describe the purchasing process on our e-commerce in detail. It's very simple!

• You can make an online purchase on Jadea as a registered user or as a guest . In the latter case, we will ask you for the essential data in order to proceed with the purchase.

• Proceed by adding the items to the cart , choose where you want to receive them and complete the payment.

• Once you have made your purchase, we will send you a confirmation email with
all information relating to the order.

• You can view your order from your account . If you made the purchase as a guest , you can do so from the confirmation email you will receive.

• Check that you have provided the correct email address. In case of an incorrect email address , contact us to resolve the problem and change the email in the section dedicated to your account for future orders.

• Try checking if it is in the Spam folder of your inbox. If this isn't the first time our messages end up in Spam, you can prevent it from happening again by adding the sender to your contacts.

You will find this information via the link in the emails we sent you relating to your order.

You can also consult the shipment status at any time
from the SDA website

The order tracking link will be sent via email when the order is processed.

In the event that a delivery was attempted but this was not successful, our courier will attempt up to a maximum of 2 further deliveries which you can monitor from the tracking.

When ordering, you will be shown the expected delivery date.

All our orders are managed within 24-48 hours, excluding holidays, Saturdays and Sundays.

For remote areas such as Calabria, Venice and islands, delivery times can vary between 72-96h.

We also inform you that, in conjunction with particular events (Sales, Black Friday, Cyber ​​Monday, etc.), the processing of your order may be slightly delayed, despite our constant care in respecting the established times.

It is possible to cancel an order as long as the state in which it is located allows it, by contacting customer support at the following address: ufficioresi@jadea.it

The option will not be available if your order is already on its way.

You will find all the information and conditions in the "Exchanges, returns and refunds" section at the bottom of the FAQ.

You can change the shipping address even after a delivery has been attempted. It will be necessary to contact our customer service department, which will communicate the change of address to the courier.

You can modify the items in your cart independently only if the order has not yet been completed and before payment has been made.

If you have already made the payment, once you have received the order, you will be able to make a return.

We work hard to ensure that you receive your order within the stipulated period and in its original condition. However, if in isolated cases, you encounter a problem with your purchase, you can contact us so that we can examine your case and help you resolve it.

If it is not possible to deliver your order on the estimated day, we will send you an email in which you will find the new delivery date in the order details.

If you have not received your order but it is delivered, we recommend that you contact us so that we can verify the case with the transport company.

If the package delivered to you does not contain all the items from you
purchased, you can contact us so we can check what happens and resolve any problems.

If you have received an item that does not correspond to the one you purchased, contact us at customerservice@jadea.it, we will be happy to check what happened and resolve the problem

If the purchase is successful you will receive a confirmation email with a summary of the products purchased.

The following payment methods are available on Jadea.it:

• VISA
• MasterCard
• Master
• PayPal
• Google Pay
• ShopPay

When processing your purchase, you will be shown the options available for your order.

Inserisci il codice sconto che ti abbiamo inviato via mail nell'apposito campo al momento del check-out.

Infine, per confermarlo, clicca su "Applica".

Some banking institutions may show a pre-authorization to subsequently proceed with a real debit. This amount will be released automatically. Otherwise, we recommend that you contact your banking institution to speed up the release of the pre-authorization.

The security of the information that customers enter on Jadea.it is one of our priorities, which is why we invest a large amount of resources and use the latest technologies available so that your payment data is processed in secure environments.

Our e-commerce platform has certifications of good practice in information security management, as well as compliance with the Data Protection Standards for the Payment Card Industry which verify that the most demanding indications and standards of the sector to offer you a shopping experience in a private, complete and safe environment.

As soon as your order is ready, it will be shipped and you will receive a confirmation email where you will find the link to track the shipping status. You can also consult the shipment status at any time from the SDA website by entering the tracking code for your order.

The cost of shipping to Italy is €4.90.

For all orders over €39.90 shipping is considered free.

All our orders are managed within 24-48 hours, excluding holidays, Saturdays and Sundays.

For remote areas such as Calabria, Venice and islands, delivery times can vary between 72-96h.

We also inform you that, in conjunction with particular events (Sales, Black Friday, Cyber ​​Monday, etc.), the processing of your order may be slightly delayed, despite our constant care in respecting the established times.

It is possible to change the shipping address even after the order has been managed by the warehouse and a delivery has possibly been attempted.

It will be necessary to contact our customer service department, which will communicate the change of address to the relevant courier.

Your shipment will be taken care of by SDA couriers. In the shipping confirmation email you will find the code to track your order.

In case of exercise of the right of withdrawal by the Customer, Jadea will refund all payments made for the purchase of the permitted Returned Products, excluding shipping costs.

You can request a return via the online form in the "Orders" section of your account.

Once you have requested a return, we will send you an email with the instructions to follow to make the shipment and the corresponding label to apply to the package you intend to send back.

Items must be in their original condition and retain all tags.

Once we have received your package, we will carry out a check on the returned goods to verify that all the conditions for exercising the right of withdrawal have been respected. The outcome of the check will be communicated to you via e-mail and if it is positive, you will be credited with the amount of the returned products, minus the return shipping costs, directly into your account.

In case of a negative outcome, no refund will be credited and an email will be sent to you with the reason for the refusal. The goods may also be thrown away or retained by our quality control, without being sent back. We could therefore legitimately retain the returned products, in addition to the sums already paid for their purchase.

If the right of withdrawal is accepted, Jadea will refund the price of the goods purchased no later than 14 days from the delivery date.

Remember: you must ship the items you wish to return within 14 days of the delivery date.

T-shirts and t-shirts, tank tops and tops, leggings and pajamas can be returned.

For hygienic reasons, all products that come into close contact with private parts cannot be returned, such as:

• briefs
• culottes
• thong
• midi
• Brazilian
• panty
• thong
• shorts
• shorts
• bras
• brassiere
• coordinated
• leotard

The right of return cannot be exercised in relation to the categories of goods and services expressly specified in the art. 59 of Legislative Decree 21 February 2014, n. 21, i.e. those products which for hygienic reasons or related to health protection are not suitable to be returned after opening for delivery.

• Returned Products must be returned in a single solution, within 14 days from the delivery date

• The Customer's communication of the desire to make a return must take place via a specific online form.

• Returned products must be returned in their entirety, in normal condition, including boxes, envelopes and packaging of all kinds, with the exception of the shipping package. The possibility of returning only some parts or components of the same remains excluded, even in the case of kits, sets, multipacks or coordinated items.

• Returned Products must not have been used, worn, washed, soiled or damaged and must not show signs of use.

• Returned Products must be returned packaged as they were shipped, complete with all accessories, labels and packaging.

• Pack : items that are part of a pack of 3, 6 or more pieces cannot be returned separately.

• Special packaging and additional accessories : items accompanied by special packaging (fabric bags, special boxes, etc.) or additional accessories must be returned together with them and in their original conditions.

Delivery costs for returning products will be borne by the customer. These costs will be deducted from the amount to be refunded.

Jadea will not be responsible for refunds or compensation relating to returned products shipped by the customer but which have never been received by the relevant warehouse due to loss, theft or damage that is not attributable to the seller.

If you no longer have the original packaging, you can return your order
using a different one, as long as it is well sealed to avoid losing the items.

Apply the label that we will send you via email to the package.

You can check the delivery status of your return by entering the tracking code on the SDA courier website.

If you wish to change the size or color of a purchased product, we are sorry, but we cannot initiate an exchange process.

However, we give you the opportunity to return it, following the return request procedure, and then proceeding with a new purchase.

We pay a lot of attention to the production of our garments. Despite this, errors or small inconveniences may sometimes occur along the way. If this should happen, we ask you to report it to us through our chat or by email to the address: servizioclienti@jadea.it. We will verify the discrepancy and evaluate how to proceed.

Once we have received your package, we will carry out a check on the returned goods to verify that all the conditions for exercising the right of withdrawal have been respected.

The outcome of the check will be communicated to you via e-mail and if it is positive, you will be credited with the amount of the returned products (excluding return shipping costs) directly into your account, while in the event of a negative outcome, you will not the amount will be credited to your account and an email will be sent to you with the reason for the refusal.

In case of a negative outcome, no refund will be credited and an email will be sent to you with the reason for the refusal. The goods may also be thrown away or retained by our quality control, without being sent back. We could therefore legitimately retain the returned products, in addition to the sums already paid for their purchase.

If the right of withdrawal is accepted, Jadea will refund the price of the goods purchased no later than 14 days from the delivery date.

If more than 14 days have passed but the refund is still not available in your bank account, please contact your banking institution so that they can help you speed up the process.

You can find further information on the Return Policy or the right of withdrawal in our " Terms of Sale ".

If you have not received the email with your refund information, please verify that the email address associated with your purchase is correct.

The return will be processed once the items have arrived at our facilities, after a thorough verification and inspection phase of the product.
Once this operation is completed, you will receive an email with the return details.

The refund will be made by crediting the same card used to place the order.

If you no longer have the same payment card you used for the purchase, we recommend contacting your bank so they can help you.